Refund & Cancellation Policy

1. Driver parking sessions

Refundable: overcharges, duplicate charges, failed activations where you were billed but the session never started, and cases where the lot was unavailable or inaccessible at the time of payment. Email legal@parkgraph.com with your session code and we will refund within 5 business days, subject to verification.

Not refundable by default: change of mind, leaving early, choosing the wrong duration, parking in the wrong lot, ticketing or towing by the lot owner, or unverified disputes. Lot Owners may grant goodwill refunds at their discretion.

2. Owner subscriptions

You can cancel any paid plan at any time from Billing. Cancellation takes effect at the end of the current billing period. We do not pro-rate the unused portion of a paid period unless we choose to as a courtesy. Free-plan accounts can be deleted any time.

3. Chargebacks

If you initiate a chargeback we will respond with our transaction record (session code, lot, duration, paid amount, payment confirmation, and IP / user-agent metadata) and the lot Owner's posted rate at the time. Frivolous or fraudulent chargebacks may result in account suspension and recovery of card-network fees.

4. Sign orders

Printed signage is custom-fabricated to your lot details. It is refundable if it has not yet entered production. Once in production, it is non-refundable except for material defects or shipping loss, which we replace at no charge.

5. How to request a refund

Email legal@parkgraph.com with the session code, the date, and the reason. Drivers should request from the same address used to pay where possible. We typically respond within 2 business days and issue eligible refunds within 5 business days.