AI text support that resolves common driver questions instantly

The text assistant uses three real tools — search nearby parking, check lot availability, and get current rates — and one new one: place a reservation hold. That means it can not only answer “is there room?” but also turn that answer into a guaranteed space the driver can confirm with one tap. If your lot is full, it can suggest a nearby Park Graph lot instead so the driver still parks somewhere — turning a potentially frustrated “sorry, full” into a save.

Common questions the AI handles automatically: “What are the rates?” “Can I extend my session?” “Where is the nearest EV charger?” “Is there handicap parking available?” “What happens if I stay past my time?” Each response is accurate, instant, and personalized to your specific lot.

On Pro and Enterprise plans, every interaction is logged and searchable in your dashboard. Topic clustering identifies the most frequently asked categories so you can adjust signage, pricing, and policies to reduce support volume proactively. When a question falls outside what the AI can confidently answer, it escalates to a human with the full conversation attached — so nobody starts from scratch and no driver is left waiting.